Policies & FAQ
Due to its personalized nature, the SARAH CHLOE PERSONALIZED COLLECTION requires production lead time before it ships. Depending on the style, your personalized jewelry will ship within 2-4 weeks. Stock styles ship in 3-5 business days. Select Fine Jewelry styles are custom made to order, and require approximately 3 weeks production lead time.
Once shipped, your order should arrive in approximately 2-3 business days. To request your tracking information, please email email@example.com.
Select styles can be upgraded to Rush Production when placing your order. If you require your order by a specific date, please email firstname.lastname@example.org so that we can assist you. Additional fees (ex: Overnight shipping fees) may apply.
Please note that the order confirmation summary mentions a lead time of 2-4 weeks. This is just an umbrella lead time to cover all styles. Disregard this lead time if you upgraded to Rush Production. In addition, each style's specific lead time is indicated on the product page.
Due to its custom nature, personalized styles cannot be returned and are final sale (even if it has been ordered blank/no engraving).
If a personalized ring or bracelet size does not fit correctly, or if the jewelry was ordered with incorrect engraving, we are happy to exchange it for the same style in the correct size/correct engraving within 30 days of receipt. Please note that there is a 15% restocking fee for any personalized style that is being exchanged or modified, as well as all applicable shipping fees.
Stock styles are returnable for a full refund or exchange, but must be returned within 30 days. If you are looking to return an item, please email email@example.com to request a return authorization number and return address. No returns will be accepted without an RA number.
As with all Sterling Silver, Gold Vermeil and Fine Jewelry, proper care is essential. Here is how to care for your jewelry:
1. When you are not wearing your jewelry, we recommend storing it in a sealed bag. A ziplock bag is fine.
2. Do not wear your jewelry while showering, swimming, washing dishes, applying perfume, engaging in sports or working out.
3. After wearing your jewelry, we recommend wiping it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish.
4. To fully remove tarnish and any stains on your jewelry, we recommend using silver polish or jewelry polish. Be sure to follow the instructions on the bottle and to always use gloves when working with silver polish.
We offer a complimentary cleaning and repair service on all our Sarah Chloe jewelry. If you are interested in having your jewelry professionally cleaned or repaired, please email firstname.lastname@example.org to request a repair ticket. Please note that there is a flat-rate $10 return shipping fee for the jewelry return.
Please note that the 'Free Shipping' promotion is only available for orders shipping within the United States, and cannot be applied on International shipments. The flat-rate shipping fee for all International and Canadian shipments includes all applicable Customs fees.
Depending on the value of the shipment, your order will ship via USPS Priority Mail, Fedex Ground, Fedex Express, UPS Ground or UPS Express. You will receive your tracking number once your order has shipped.
Unless otherwise requested, we do not include "Signature Required" on the shipment so that you are not required to be home to accept the package. If you would like to request Signature Required on your shipment please emails email@example.com.
Please note that we are not responsible for items that show as 'delivered' by the carrier, but that the recipient states has not arrived. In the event that this occurs, we will work with the carrier to try and locate the package. If it cannot be located, we will put in a claim with the carrier and ship a replacement only once the claim has been resolved. Please note that this process may take up to 10 business days.
Every Sarah Chloe piece of jewelry comes with a 6-month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear (ex: surface scratches).
If repair is required within the first 2 months of purchase, Sarah Chloe handles all shipping fees related to the repair. After the first 2 months, there is a $10 shipping fee.
After the 6-month warranty expires, repairs can be made for a nominal fee.
If at any time you experience any issue that requires repair, please email your order number to firstname.lastname@example.org, along with detailed information regarding the repair request and you will be issued a Repair Ticket.